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Personal information is any information about an identifiable individual, other than an individual’s business title or business contact information. Personal information (e.g. name, address, age, credit card information, banking information) does not include information that cannot be associated with or tracked back to a specific individual. Information that is publicly available, such as a telephone book listing, is also not considered to be personal information.
CCD only collects personally identifying information about donors, clients, volunteers, programs and event participants for fundraising, public education and advocacy purposes, program and service delivery, as well as to establish, maintain and manage our relationship with them.
The information CCD collects is the minimum amount we need to demonstrate and maintain a service, volunteer, participant, donor or program relationship with you. This includes:
Some of the information CCD collects is needed in order to satisfy the requirements of the Canada Revenue Agency (CRA) (e.g. income tax receipts). There are also circumstances where the use and/or disclosure of personal information is justified or permitted without consent. These circumstances may include:
CCD generally collects your personal information directly from you and only with your consent. In addition, CCD will not collect or use personal information about you from a third party without your express consent. CCD will usually obtain your consent at the time that we collect your personal information. If the purpose for using your personal information changes from the time since such consent was obtained, CCD will advise you of this purpose before such use or disclosure.
A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the website that gave it to you. It functions as your identification card. It is not a program and cannot be executed as code or deliver viruses. CCD does not report on individual user sessions.
Cookies can also customize the site to your particular interests or store your personal information, such as passwords or user IDs. If a site ever greets you with your name, chances are it is using a cookie to do so.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie – this gives you the chance to decide whether to accept it. To learn more about cookies and how to change your settings, please use the help function in your browser..
You can use CCD’s website without cookies, but you may have to re-enter information each time you visit.
In order to provide our website visitors with a service or information, visitors may voluntarily submit Personal Information to use for purposes such as asking a question, obtaining information, reviewing or downloading a publication, subscribing to a newsletter or a mail or e-mail list, participating in a seminar or other event, and participating in contests and surveys. If you are known to CCD as a registered user of an online service, we may combine and store Personal Information about your use of our website and the online information you have provided with certain other online and offline information we may have collected.
As explained above, CCD uses your personal information for fundraising, to respond to requests for services and information, and to keep you informed about CCD activities.
We may also use the information you provide to us in the following ways:
CCD shares your personal information only with employees and/or volunteers who require such information to establish, manage and maintain our relationship with you. We may also disclose your personal information to third party service providers whom we engage to mail our fundraising material, process your donation, or answer your inquiry. These third party providers only have access to personal information that is needed to perform the related function and will not use it for any other purpose.
CCD aims to ensure that any personal information provided is accurate, complete and current as required for the purposes for which the information is used.
CCD keeps personal information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the program, service or event and the nature of the information, for example we keep financial information for 7 years, in accordance with CRA rules and regulations. The retention period may extend beyond your relationship with us. When your personal information is no longer required for CCD purposes, the information is either physically destroyed or deleted.
Your Personal Information is stored in secured locations and on servers controlled by CCD, located either at our offices or at the offices of our service provider and on a secure, industry standard remote storage system.
To help protect the confidentiality of your Personal Information, CCD employs administrative and technological safeguards appropriate to the sensitivity of your Personal Information. Where Personal Information is sent to a third party for processing we ensure, through our contracts with them, that all Personal Information is kept secure. We operate secure data networks protected by industry standard firewall and password protection systems.
CCD provides links to other websites which CCD believes may be of interest to you. As CCD has no control over the content of any of these websites, these links may be updated or deleted as CCD deems appropriate.
Please be aware that CCD is not responsible for the privacy practices of other websites that we link to. We encourage you to read the privacy statements of each and every website that requests personal information from you.
4211 Yonge Street, Box 17
Toronto, ON M2P 2A9
Telephone: (416) 597-9693
Fax: (416) 597-9775
Please note that a fee may apply in processing your request depending on the type and volume of information requested.
If you are not happy with the way that CCD has handled your inquiry, or have a concern about CCD’s privacy practices that you feel we have not addressed satisfactorily, you can contact the Privacy Commissioner of Canada at:
112 Kent Street
Tel: 1 800 282-1376
Fax: (613) 947-6850
* additional privacy practices may apply to Individuals accessing this policy who reside in the provinces of B.C., Alberta or Quebec
Dated: November 15, 2010